• Standard Items: Ships within 3–4 business days.
• Handcrafted Pieces: Please allow 7–15 business days for production before shipping.
• Pre-Orders: These items are in early production stages. Please expect a 15–30 business day timeline while we source materials and complete your order.

We believe that good things take time—and your patience will be rewarded. Once your order is shipped, you’ll receive an email with tracking details so you can follow its journey to you.

We understand that mistakes can happen and will gladly accommodate cancellation requests within 2 hours of your order being placed. If you wish to cancel, please email us at info@gonggarsports.com as soon as possible. Cancellations made within this window will be free of charge.

For cancellation requests received after 2 hours, a 2% processing fee will apply. This fee is calculated based on the total order value and covers administrative and transaction costs.

Please note that once an order has entered processing or production, we are unable to make any changes or cancel the order. We kindly ask that you review your order carefully before completing your purchase.

By placing an order, you acknowledge and accept the terms of this cancellation policy.

We proudly offer international shipping to customers around the globe. All shipping rates are listed in US Dollars (USD).

Please note that business days exclude weekends and public holidays. Estimated delivery timeframes vary by destination—see details below for more information specific to your region.

• Orders will be shipped within 3-5 business days (from Monday to Friday).
• During public holidays, it might take longer to ship your order.
• When your order is shipped, we’ll update your account status and send you an email with the tracking number(s).
• Orders shipped to Russia can only be delivered via China Post, with an estimated delivery time of approximately one month. Kindly ensure you accept this timeframe before placing your order.
• For more detailed information on urgent express shipping, please contact our customer service team.