DISPATCH AND DELIVERY
What are your delivery times and costs?
What are your delivery times and costs?
1. Our warehouse operates Monday to Friday, excluding holidays. Specific delivery times and costs can be found [HERE].
2. Please note that the delivery date provided at checkout is an estimate and not guaranteed. Weekends, holidays, and weather conditions can affect delivery times, and shipping costs will not be refunded for these reasons.
3. We are unable to ship to PO Boxes or APO/FPO/DPO addresses.
How can I check if my order has been shipped?
How can I check if my order has been shipped?
You will receive an email notification as soon as your order leaves our warehouse. You can also track your order by logging into your account at gonggarsports.com. To find your tracking number, go to “Order History,” select the relevant order, and click on "Track my order." You can track your order through this link: Order Tracking.
Why is my order delayed?
Why is my order delayed?
Due to an influx of orders, you may experience shipping delays.
Force Majeure: Unforeseen circumstances may occasionally cause shipping delays, such as customs inspections, adverse weather, flight delays, or carrier issues like package loss. While rare, these events are beyond our control.
I have a tracking number, but my order shows no movement. When will l get it?
I have a tracking number, but my order shows no movement. When will l get it?
Don't be worried if your tracking number says that it has no information yet: it can take at least 72 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.
When it is activated, just click the number to track your package’s progress.
Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.
What does GongGar ship with?
What does GongGar ship with?
We ship our packages via GongGar shipping agency and UPS, Fedex, USPS or Canada Post.
RETURN & REFUNDS
How can I return an item purchased from gonggarsports.com?
How can I return an item purchased from gonggarsports.com?
To initiate a return, please contact our Customer Support team.
Returned products must meet the following conditions:
1. Unused with tags and in their original packaging
2. Returned within 30 days of receipt
3. Packaging must be undamaged (opened carefully)
How much will it cost me to return a product?
How much will it cost me to return a product?
1. If the return is due to an error on our part, we will cover all return shipping costs.
2. If the return is due to size issues or personal preference, you will be responsible for the return shipping fees and any applicable customs duties. The cost of return shipping depends on your local courier, and any customs duties will be determined by the customs authority in your area.
What should I do if I believe my product is defective?
What should I do if I believe my product is defective?
If you suspect that your product is faulty, please contact our customer service team at info@gonggarsports.com for assistance.
BILLING & ORDER
Why is my credit/debit card not being accepted?
Why is my credit/debit card not being accepted?
The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.
I accidentally entered the wrong apartment number. Can I change it after the order has been placed?
I accidentally entered the wrong apartment number. Can I change it after the order has been placed?
Reach out to our Customer Care team immediately via info@gonggarsports. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.
Can l change my address after my order has been placed?
Can l change my address after my order has been placed?
Unfortunately. Once you have checked out, we're not able to change the payment method on the order.
Why am l being charged foreign transaction fees when using PayPal?
Why am l being charged foreign transaction fees when using PayPal?
We're sorry for the inconvenience. We're currently working with PayPal to make some process updates, but in the meantime foreign transaction fees may still apply.
GENERAL QUESTIONS
Can I combine my promo code with other offers?
Can I combine my promo code with other offers?
Promo codes cannot be combined with other discounts, sales, offers, or coupons.
How can I receive the latest information about GongGar and its products?
How can I receive the latest information about GongGar and its products?
To stay updated on the latest news and products, simply subscribe to our newsletter by entering your email address in the field at the bottom of our homepage.
Can I change my delivery address after submitting my order?
Can I change my delivery address after submitting my order?
1. If your order has not been shipped, please contact our customer service team to request a change of address.
2. If the order has already been shipped, track the package and contact the local carrier when the package reaches the local facility to inquire if the address can be changed.
I forgot to use my promo code; can I apply it after placing my order?
I forgot to use my promo code; can I apply it after placing my order?
Promo codes cannot be applied after your order has been submitted. However, they can be used for future orders as long as they do not have an expiration date.
How can I confirm that my order has been received?
How can I confirm that my order has been received?
After placing your order, you will receive an automatic email confirmation with a summary of your purchase. Please ensure that the email address used is correct, as all order-related information will be sent there. If you do not receive a confirmation email, please contact our Customer Service team.
What should I do if I am unable to complete my transaction?
What should I do if I am unable to complete my transaction?
If your payment is declined, please ensure that your card number and expiration date are correct, and verify that your bank has not blocked the payment. For security reasons, our Customer Support team cannot access your bank details, but they can offer guidance if needed.
What payment methods can I use to pay for my order?
What payment methods can I use to pay for my order?
We currently accept PayPal, Debit, Credit Card and other as a payment method on gonggarsports.com.
PRODUCT SUPPORT
Need help choosing the right product? Contact an expert today!
Need help choosing the right product? Contact an expert today!
Our team of experts is here to help you choose the right gear. Feel free to reach out via email at info@gonggarsports.com for personalized advice and assistance with placing your order.
How can I check product delivery times?
How can I check product delivery times?
The estimated delivery date for your location will be displayed during checkout. The delivery date will be shown next to each shipping method option.
How will I be notified when an item is back in stock?
How will I be notified when an item is back in stock?
If a product is out of stock, click the “NOTIFY ME WHEN AVAILABLE” link on the product page and enter your email address. You will receive a notification as soon as the item is back in stock.
Where can I find GongGar size charts?
Where can I find GongGar size charts?
Size information can be found on the product pages.
